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Article ID: 118186, created on Oct 24, 2013, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation


The following error message appears in the poa.debug.log file on the POA Management Node:

Oct 22 20:04:49 osscore : ERR [1:1243:7fefdb90:165875 1:1243:7fefdb90 lib]: [hub_impl::acquire_own_cred] system exception, ID '' Unknown vendor minor code id (9c40000), minor code = 9c40004, completed = MAYBE


The error message above appears in the log because of the authentication error of some staff member registered in POA (Provider's or a customer). The error message is being logged when a user enters incorrect login and/or password on attempt to log into the POA Control Panel.


This is the normal system behavior and there is nothing to worry about.

Provider's staff member may see all failed logins in the POA Provider Control Panel at System Director > Audit Manager > Failed Logins.

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