Symptoms

PBA displays a blank page if logged in to PBA directly using Internet Explorer 10.

Cause

The issue is caused by incorrect IE 10 behaviour when setting cols property of frameset (width of the frame), will be corrected in one of future PBA updates.

Workaround

  1. On PBA-E application server open file /usr/local/bm/conf/html/js/common_script.js

  2. Apply diff to file:

    --- js/common_script.js
+++ js/common_script.js
@@ -4639,6 +4639,7 @@
      });
    }
    frameset.cols = framesetCols;
+   frameset.rows = frameset.rows;//IE 10 fix
  } catch (e) {
    //empty
  }
  3. Clear browser cache in IE (no services restart is required)

Note that after each PBA update (until updated to PBA 5.5.2 where an issue is to be fixed permanently) this workaround has to be re-applied.

Internal content