Symptoms
Provider tries to synchronize reseller's Service Plan. The status of synchronization is not returned in the PBA Provider Control Panel, the browser session just expires.
Cause
The issue has been reported as request PBA-33864. If huge amount of objects (delegated plans and active subscriptions) has to be synchronized, the synchronization will take quite long time.
Resolution
Despite of the expired browser session the process of reseller synchronization is not interrupted and still works in background.
The status of the synchronization can be checked in the RESELLERGATE.log file on the PBA Management Node. Verify that the method SynchronizeAllReselSubscrByPlan has started and finished successfully - the entires like these have to be looged in the file:
[13-10-22 12:06:05.404 Worker1.35 TH05458 NTE] Entering method RESELLERGATE_Container::Worker1.35.SynchronizeAllReselSubscrByPlan(user = 1, transaction = 135872, SID = 13282, lang = en, HP)
...
[13-10-22 12:06:05.472 Worker1.35 TH05458 NTE] Finished method RESELLERGATE_Container::Worker1.35.SynchronizeAllReselSubscrByPlan(user = 1, transaction = 135872, SID = 13282, lang = en, HP)
[13-10-22 12:06:05.472 Worker1.35 TH05458 NTE] ItemResult {
WindowID(" "), INFORMATION("Resellers have been synchronized. ")
META(
)
DATA(
)
}