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Article ID: 118026, created on Oct 18, 2013, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


Some screens in the PBA Online Store show the following error message:

Reason: Didn't receive 200 OK from remote server.

The same error message appears in the store.log on the Online Store server and during an attempt to synchronize the Online Store in the PBA Provider Control Panel.


No connection between the Online Store server and the PBA Application Server (Management Node).


The PBA Online Store requires access to the PBA application through the XML RPC protocol.

The parameters of the connection are stored in the '' file on the Online Store server:

$SERVER_PORT = PORT;   (default is 5224)
$SECURE = false;
$defaultStoreID = 1;

The file location:

  • Linux-based Online Store server: /usr/local/bm/templatestore/conf/
  • Windows-based Online Store server: C:\Program Files\Parallels\PBA\templatestore\conf\

Make sure that the values in the file are correct (PBA_APP_IP - IP address of the PBA Application Server, PORT - communication port, the default value is 5224) and make sure that Online Store can connect to the specified port on the PBA Application Server, e.g. use the 'telnet' utility on the Onlien Store server to check the connection:


Replace PBA_APP_IP and PORT with the values specified in the file.

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