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Article ID: 118008, created on Oct 17, 2013, last review on May 7, 2014

  • Applies to:
  • Operations Automation


As Provider I want to configure Hosted Exchange service provisioning so that the MX records in customers' domains with the Hosted Exchange service are created according to a custom pattern.


Configure the 'Custom MX records template' activation parameter in the corresponding POA Service Template (or resource type):

  1. Log into the POA Provider Control Panel
  2. Go to Service Director > Provisioning Manager > Service Templates
  3. Locate the required Hosted Exchange service template
  4. Switch to the Parameters tab of the template
  5. Set the Custom MX records template to the required pattern

Refer to the following sections in the POA Provider Guide for more information about the Custom MX records template:

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