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Article ID: 117999, created on Oct 16, 2013, last review on May 1, 2014

  • Applies to:
  • Business Automation


A single payment is assigned to multiple orders in PBA instead of separate payment for each order.

As Provider I want to know how it could happen.


A customer may pay multiple orders/invoices using single payment in the PA Customer Control Panel (CCP):

  • Go to Account> Financial Documents > Unpaid Orders & Invoices tab
  • Select several unpaid documents and press 'Pay'

Alternatively, a customer may click the 'Pay Now' button on the 'Home' tab in CCP and also select several documents to pay.

In such case PBA performs the following actions:

  • Cancel existing separate payments created for corresponding orders (if any)
  • Create the new payment with total amount for all selected orders

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