Symptoms

On an attempt to delete a domain that is protected by MessageLabs, the corresponding task fails:

Task name   MessageLabs: Unprotect domain 'domain.tld' (domain_id = 75941; organizaiton_id = 14083)
Last execution output   Foreign key 'mlabs_protected_emails_fk_0' violation while executing ' DELETE FROM mlabs_protected_domains WHERE domain_id = ?'.

Cause

Task of type MessageLabs:Protect domain <Domain Name>.. was canceled and then deleted. The domain creation has not been completed normally.

Resolution

Please contact Odin Technical Support in order to resolve the issue.

Internal content

Link on internal Article