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Article ID: 117820, created on Oct 9, 2013, last review on Sep 9, 2014

  • Applies to:
  • Operations Automation


A task created to upgrade an old version of Presence Builder to Parallels Presence Builder 11.5 fails with an error like the one below:

Task name   APS application 'Parallels Presence Builder', id 111, instance 209 -> service 'webPresenceBuilder', instance 404: Upgrading files of, site 'http://domain.tld/'

Last execution output  Destination host '' (#33), IP '' : Internal error: e:\CustomerData\webspaces\webspace_00100510\siteapps\ParallelsWebPresenceBuilder-209\htdocs is not a directory.

The site is located at the IIS web-server.


The location path specified in the POA database for the instance of the APS application is incorrect. This issue has been reported as POA-80630.


Contact the Parallels Support Team to resolve the problem.

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