Symptoms

The reseller's store synchronization fails with one of the errors below:

Synchronization failed with error: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>503 Service Temporarily Unavailable</title> </head><body> <h1>Service Temporarily Unavailable</h1> <p>The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.</p> <hr> <address>Apache/2.X.X (Unix) Server at store.hostname.tld Port 80</address> </body></html>

Synchronization failed with error: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>302 Found</title> </head><body> <h1>Found</h1> <p>The document has moved <a href="https://localhost/index.php?act=sync&amp;StoreID=XX">here</a>.</p> <hr> <address>Apache/2.X.X (CentOS) Server at localhost Port 80</address> </body></html>

Cause

Incorrect store synchronization settings are specified.

Resolution

Correct the settings:

Home> Product Director> Online Store Manager>
Synchronization Settings

Edit button

Specify the protocol type, port, host IP/hostname, all the settings must be the same as for the provider's store.

More information about the way the resellers' stores work can be found in the documentation: http://download.pa.parallels.com/pba/5.4/doc/27500.htm

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