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Article ID: 117787, created on Oct 8, 2013, last review on Apr 26, 2014

  • Applies to:
  • Business Automation


An order on domain registration, transfer or renewal fails with the following error message:

Purchase price is greater than available balance


The error message means that balance of the Provider's account on the registrar side is not enough to perform the required operation - register, transfer or renew the domain.


Provider has to replenish the balance of their account in the registrar and then resubmit the failed order for provisioning.

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