Search Engine: Elastic

Article ID: 117514, created on Sep 26, 2013, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


An order to provision the Virtuozzo license gets stuck in "Provisioning" status until timeout, meanwhile the license gets provisioned.

In KAGATE.log there is an error:

"Activation Data is required by license but it is not an APS license"


The problem in the PBA-E logic, the bug with id #PBA-51220 ("The order that includes the license may stay in the Provisioning status if the license requires activation") has been confirmed.


Complete an order manually by triggering an event "Upgrade Completed"

Home> Configuration Director> Event Manager Settings> Event Types>
Event Type Upgrade Completed

Trigger Event button

insert the parameters like:

OrderItemID=<OItemID>; IssuedSuccessfully=1; Message=Required amount of Resource #X was set for Subscription #X. ; GateID=11

OItemID is a provisioning item id, which can be found in the Sales Order, Provisioning Items tab.

Update PBA to 5.5.4 or above, where the issue is fixed.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF