Symptoms
The customer purchased the service from the on-line store using the language other than English, but recieved an English version of the notification, even though the template in the required language exists and is active.
- The customer has LocaleID other than English, but clicking "Send Notification" on any of the customer's documents results in sending an English version of the notification.
Cause
The issue in the product.
Resolution
Install the hotfix as described:
https://kb.parallels.com/117456
Fix for the issue is included in PBA-E 5.5 Update 2.