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Article ID: 117413, created on Sep 20, 2013, last review on Sep 29, 2016

  • Applies to:
  • Plesk Automation 11.1


  1. The task Update user contact information fails with this error: Access to built-in user is denied

        Task name   Update user contact information
        Task description    Update user’s contact information in the Hosting Panel.
        Queue name  POA_customer_661
        Method name updateUser
        Execution status Failed
        Output  Access to built-in user is denied
  2. The following error can be found in /var/log/poa.log:

    <packet version="">
            <errtext>Access to built-in user is denied</errtext>


The issue is considered a software issue TP-142754 and was fixed in PA update #15.


Please, install latest Plesk Automation updates.

  1. Restart the failed tasks.

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