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Article ID: 117389, created on Sep 20, 2013, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard
  • Plesk Automation 11.1


PA 11.1.15 node is registered in OBAS 4.3.

Order Hosting Plan "PPA Subscription" through the store and wait for provisioning. After some time, the order is completed successfully and subscription becomes active in OBAS.

On PA side the task "Create the user account" fails on updating user preferences. Also other tasks depending on this one fail:

97033   Prepare data for the mail service in the subscription #176           Unprocessed
97030   Create the blank subscription #176 in the Hosting Panel              Unprocessed
97032   Prepare data for the web hosting service in the subscription #176    Unprocessed
97025   Register the user account #88 in SSO                                 Unprocessed
97024   Create the user account #88                                          Failed

Task fails with the error:

Task ID 97024
Queue name      POA_customer_49
Task name       Create the user account #88
Task description        Create the user account in the Hosting Panel.
Queue status    Failed
Start not earlier than  May-25-2013 04:47
Method name     createUser on SCREF:PleskIntegration:0
Last execution output   Unable to set "locale" argument's value ("en-CA"): The specified interface language pack files do not exist in the system.


The problem has been fixed in PA since version 11.5.

Hotfix for PPA 11.1. To install it:

  1. Get from the archive attached.

  2. Backup the original one and replace it:

    [root@ppa ~]# ll /usr/local/pem/libexec/
    -rwxr-xr-x 1 root root 7070894 May 29 19:08 /usr/local/pem/libexec/
  3. Restart PA:

    [root@ppa ~]# service pem restart

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079 c1ecc6010feff26cb42d1d14a7881dd6

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