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Article ID: 117171, created on Sep 6, 2013, last review on Jul 14, 2018

  • Applies to:
  • H-Sphere 3.6.2


  1. Can not create new MySQL user or change password for existing one.

  2. In log file the following error can be found:

    main::changePassword error at /hsphere/shared/scripts/ Can't find any matching row in the user table


The problem is caused by the error in the product which had been fixed in SPU 72.


Update your installation to the latest available SPU.

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