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Article ID: 116963, created on Aug 28, 2013, last review on May 3, 2014

  • Applies to:
  • Operations Automation


POA task related to the GlobalRelay service fails with the following error message:

SOAP Error: Server, [System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Data.SqlClient.SqlException: Violation of UNIQUE KEY constraint 'DomainNamesAreUnique'.
Cannot insert duplicate key in object 'dbo.GRDomain'.


The task fails after reply from GlobalRelay. The customer has already registered within GlobalRelay, and there is a mismatch between the data in POA and on GlobalRelay side.


  1. Contact GlobalRelay support and ask them to clean out the information about customer from the database on their side.
  2. Resubmit the failed task in POA Task Manager.

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