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Article ID: 116896, created on Aug 23, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation


Exchange mailbox related task fail with the following error message:

Mailbox <name> has move status Failed. You can't enable or disable an archive while the mailbox is being moved.


There is failed move request for the mailbox in question on Exchange side, it does not allow to perform any operation on mailbox.


  1. Log into the Exchange server where mailbox is located.
  2. Launch the Exchange Management Shell.
  3. Execute the cmdlet below to locate the move request:

    Get-MoveRequest -Identity 'mailbox_name'

    Replace 'mailbox_name' with the mailbox in question.

  4. If you found any failed move request identify the reason of failure,eliminate it and resubmit the request. For example, if the request failed because of too many bad items in the mailbox, you can increase the maximum bad item count:

    Set-MoveRequest -Identity 'mailbox_name' -BadItemLimit 20
    Resume-MoveRequest -Identity 'mailbox_name'

    Additional details on troubleshooting Exchange mailbox move requests can be found in the following article on Microsoft TechNet site:

  5. After the mailbox move request is completed complete, restart the failed task in POA Task Manager.

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