Search Engine: Elastic

Article ID: 116747, created on Aug 13, 2013, last review on May 8, 2014

  • Applies to:
  • Business Automation


PBA marked an order as fraud or rejected payment on order placement in the Online Store based on fraud rule condition 'Customer's IP address is in the Black List of IP Adresses', however the IP address a customer placed order from is actually not in the IP range specified in the fraud rule condition in PBA.

For example, the following IP range is specified in the 'Black List of IP addresses' anti-fraud plugin in PBA: -

An order placed from IP address is detected as fraud despite of the fact that this IP address does not belong to the range above.


PBA errneously counts IP address as belonging to the black list of IP addresses. The problem is going to be fixed in one of the future updates to the product in scope of request #PBA-49955.


The only way to prevent the issue until PBA behavior is corrected is deleting the problem IP range from the black list of IP address in PBA Provider Control Panel at Configuration Director > Fraud Screening Settings > Fraud Screening Plugins > Fraud Screening Plugin Black List of IP addresses.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF