Search Engine: Elastic

Article ID: 116712, created on Aug 9, 2013, last review on Jul 14, 2018

  • Applies to:
  • Service provider products licensing
  • H-Sphere


You get the following error during license installation:

Bad license key number (s)
The license is not recognized by Key Administrator Server
New license is incorrect


To have the issue resolved, check installed version of H-Sphere.

You can find it in this file:


Then, contact Odin Customer Service Team with your license key number and version of H-Sphere you have installed, to have your license checked and upgraded if required.


Your license is for a different version of H-Sphere than the version you have installed.

f213b9fa8759d57bee5d547445806fe7 6311ae17c1ee52b36e68aaf4ad066387 0fb3394a2c69b44bea0b259a86272ad9

Email subscription for changes to this article
Save as PDF