Search Engine: Elastic

Article ID: 116576, created on Jul 29, 2013, last review on Jul 14, 2018

  • Applies to:
  • Business Automation 5.1


A customer cannot transfer an existing domain in PBA Control Panel due to the error message 'Domain [domain_name] can not be transfered.' like on the screenshot below:

Your text to link here...

Provider checked and found that Service Plan for corresponding domain zone exists in PBA, domain zone is present in PBA Domain Manager, the proper registrar and availability checker are configured for it.

However, the required domain zone (TLD) is not present in the list of domain zones available for domain transfer in the error message displayed in PBA Control Panel.


Include Service Plan for the required domain zone(s) into a Sales Category which has the 'Show in Customer Control Panel' parameter enabled.

Usually, Provider creates separate Sales Category for all domain registration plans and all such plans have to be included into this category (it is also configured to be used in the Online Store).


Domain Service Plan for the required TLD (domain zone) is absent in the Sales Category which is configured to be shown in Customer Control Panel.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 dc47a2d05ec4d64fb099e4dab79ce579 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF