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Article ID: 116566, created on Jul 26, 2013, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.4


Provider needs to get access to logs of FTP service on POA-managed hosting server:

  • to investigate a customer's problem with FTP service
  • to generate and process statistics of FTP service


Standard Linux Shared Hosting

The location of the ProFTPD logfile is defined in the configuration file /usr/local/etc/proftpd_vhost_confs_pem/ID, where ID is the internal ID of ProFTPD virtual host in POA database.

The default location of the ProFTPD logfile is:

  • non-SSL log: /usr/local/pem/ftp/ftp_log/ID/xferlog
  • SSL/TLS log: /usr/local/pem/ftp/ftp_log/ID/tls.log

Linux Shared Hosting NG

The location of the system ProFTPD logfile is defined by the SystemLog parameter in the configuration file /etc/proftpd.conf, the default location is /var/log/h2e-ftp/errors.

Log files of customers' FTP services are located in their webspaces in the /var/www/vhosts/NFS_VOL_ID/webspace_id/log/xferlog file

  • NFS_VOL_ID is the ID of the NFS volume mounted on web servers in cluster, it is displayed in the web cluster properties in POA Provider Control Panel at Deployment Director > Server Manager > Web Clusters > click on cluster > General tab > NFS Volumes section:

  • webspace_id is the ID of a customer's webspace

Windows Shared Hosting

Log of IIS FTP site is located in the CUSTOMERDATA\FTPServer\logs\FTPSVC_ID folder

  • CUSTOMERDATA is the root folder of customers' data on a Windows hosting server, the default value is C:\CustomerData. The actual value may be seen in the properties of the msiis/msiis7 POA package installed on a server:

  • FTPSVC_ID is the ID of the IIS FTP site 'PEM FTP Server for Shared Hosting', it is displayed in the list of sites in IIS Manager.

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