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Article ID: 116451, created on Jul 16, 2013, last review on Sep 10, 2015

  • Applies to:
  • Business Automation


A customer cannot create account in the BA Online Store with long enough company name because the maximum length of the corresponding field is limited by 64 characters.

As Provider I want to increase length of the Company name field in the Online Store.


Follow the steps below to resolve the issue.

  1. Log into BA Provider Control Panel
  2. Go to Home> Products> Online Store
  3. Make sure that desired Online Store is marked as 'Selected for editing'
  4. Go to Home> Products> Online Store> Layout Templates
  5. Make sure that the 'organization' layout template is present in the list of customized templates (if it is not present in the list - add it using the 'Add Standard Layout' button)
  6. Click on the 'organization' template and click 'Edit'
  7. Find the section like provided below:

    {widget name="CompanyNameID" title=$smarty.session.LANG.COMPANY
     id="CompanyNameID" size="25" maxlength="64" disabled=$companyDisabled
  8. Modify the value in the 'maxlength' parameter to the desired one
  9. Click Save
  10. Synchronize the modified template with the Online Store at Home> Products> Online Store> Synchronize Now

    Note that you cannot have the value more than 80 - the CompanyName record in the Account table of BA database is of type varchar(80). The value cannot be increased, there is a feature request with id #PBA-66233 to increase the CompanyName length.

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