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Article ID: 116431, created on Jul 12, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation


POA cannot provision new Hosted Exchange 2013 subscription to a customer, provisioning fails on creating new Global Address List (GAL) entry in Active Directory with the error message 'Active Directory operation failed'.

More detailed diagnostics is provided below:

Task name        Provide Exchange hosting for organization (ds_id=43446)
Task description Provide Exchange hosting for organization John Doe DomainService = 10101, SubscriptionId = 1000101
Last execution output
Provisioning request failed. Error in 'SW Managed Exchange.CreateGlobalAddressList'.
Exception calling "Execute" with "3" argument(s): "Active Directory operation failed on One or more attribute entries of the object 'CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=hosting,DC=local' already exists."
Error position: At C:\Program Files\Parallels\Windows Provisioning Engine\Providers\Common\ProviderUtils\ProviderUtils.psm1:53 char:4
+ [void]$Context.Execute($Provider, $Method, $exec_data)
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Type: Parallels.Wpe.PowerShell.PowerShellException.


The reason is issue in the Microsoft Exchange 2013, it cannot create more than 1500 GAL entries in Active Directory:

You may check how many GALs already created in AD using the following command in the Exchange Management Shell: (get-globaladdresslist).count


The problem is going to be fixed in the Exchange 2013 Cumulative Update 2.

You may contact Microsoft for a custom fix if any.

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