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Article ID: 116391, created on Jul 5, 2013, last review on May 11, 2014

  • Applies to:
  • Business Automation


Order on domain transfer fails in PBA due to the wrong transfer key a customer entered during order placing in the Online Store. Provider wants to change domain transfer key to the correct one.


Follow the steps below to correct the domain transfer key.

  • Log into PBA Provider Control Panel
  • Go to Operation Director > Sales Manager > Customers Orders
  • Find the failed order on click on it
  • Switch to the 'Provisioning Items' tab
  • Click on the domain transfer item in the 'Item ID' column (not in the 'Subscription ID' column)
  • Enter the correct value in the 'Transfer key' field and save changes

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