Search Engine: Elastic

Article ID: 116061, created on May 8, 2013, last review on May 10, 2014

  • Applies to:
  • Operations Automation 5.4


Presence information is not shown for some Lync users on the SharePoint site:


If SharePoint service was assigned to a service user before Lync service, the integration for this user may not work as expected.


In order to prevent this issue from occurring, always add Lync service to a user before adding SharePoint service.

To fix the issue for an existing user:
  • Log in to the SharePoint site as the administrator. Expand the Site Actions list and select Site Settings -> People and Groups.
  • Open the settings of the required user. Note that the "SIP Address" field is empty. Click on Edit Item:

  • Populate the SIP Address field with the user's SIP address and click Save:

After these steps are completed, the user's presence information should be properly shown:

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF