The article provides information about known issues and troubleshooting of the following Hosted Exchange services in POA-managed environment:
- Autodiscover
- Offline Address Book
- Mailboxes
- Public Folders
Troubleshooting Hosted Exchange services
Supported products
Supported BlackBerry Enterprise Server for Microsoft Exchange Versions
- Supported HMC versions in POA 5.0
Best practices
How to create additional Public Folder Stores for Hosted Exchange
How to test remote connectivity with the Exchange installation
- How to edit OWKO of AD object: add/remove data by MPF call
Known issues:
Mailboxes
Customer cannot create Exchange mailbox: "There is not enough diskspace in the subscription"
POA task 'Initialize mailbox' fails: "MAPI error getting Rules"
Exchange provisioning fails: no available Exchange organizations on mailbox servers
POA task 'Initialize mailbox' fails: "HTTP error: 'Unauthorized' (HTTP error code: 401)"
Cannot create an Exchange mailbox - "Add New" button is missing in CCP
- Mailbox removed from POA still exist on Exchange server
Public folders
Public Folders are not visible in OWA address list after transition to Exchange 2007
Name of the customer Root Public Folder contains numbers only
Customer cannot assign roles to a user for Public Folder in CCP
Cannot create Exchange Public Folder: 'PostStorageQuota is out of range'
- Public folder ownership was changed after it was imported to POA
Outlook, OWA
Cannot configure Outlook client for mailbox hosted in POA system using Autodiscover feature
Blank page is displayed instead of OWA login screen after Exchange 2010 SP1 Rollup 5 installation
Exchange mailbox user is able to login in OWA after the user account is changed
- Customer is able to login via Microsoft Outlook to Exchange mailbox with disabled MAPI access
Offline Address Book (OAB)
Online and Offline Address Books on Exchange 2010 SP1 do not work
Cannot create Offline Address Book due to missing Rooms Address List
Hosted Exchange 2010: How to recreate an Offline Address Book (OAB)
- Hosted Exchange 2007: How to recreate an Offline Address Book (OAB)
Wireless services (BlackBerry, Active Sync)
Cannot add Blackberry 5.0 account to new Exchange 2010 Mailbox
Windows Mobile 5.0 device can not connect to Exchange server using Active Sync
How to verify that the BlackBerry services have all required rights to manage a mailbox
Task "Create BlackBerry account" fails: "BESUserAdmin tools not found"
- Blackberry device can not be activated due to license restrictions