Symptoms
OA cannot create Offline Address Book (OAB) for customer Exchange 2010 organization, the task Create Offline Address Book
fails with the error message There is no such object on the server
like in the example below:
Task ID 1446375
Queue name DomainService00200717
Task name Create Offline Address Book for domain service 200717
Task description Create Offline Address Book for domain service 200717
Queue status Failed
Start not earlier than Jan-17-2013 12:09
Method name createOABHandler on OBJREF:Exchange:0:getDomainService:200717
Last execution output Destination host_id #123 : Provisioning request failed. There is no such object on the server. [<response><errorContext description="There is no such object on the server." code="0x80072030" executeSeqNo="2"><errorSource namespace="Exchange2010ProviderEx" procedure="CreateOfflineAddressBook"/><errorSource namespace="SW Managed Exchange" procedure="CreateOfflineAddressList"/></errorContext></response>]
Cause
Exchange2010OAB
service is configured improperly in OA - the name of the Public Folder Store where OABs will be generated and stored is incorrect.
Resolution
- Log into OA Provider Control Panel
- Find the server where the
Exchange2010OAB
service is installed at Top > System Director > Configuration Manager > Services - Go to Top > Deployment Director > Server Manager > Hardware Nodes
- Click on the server found at the previous step
- Switch to the
Applications
tab - Click on the
Exchange2010OAB
application - Switch to the
OAB Configuration
tab - Make sure that the OAB public folder store parameter contains correct value of the existing Public Folder Store
OA Control Panel does not allow to change the name of the Public Folder Store where OABs are being generated and stored, contact Support Team to correct it in case it is wrong.
Another possible solution is to create Public Folder Store configured in OA on Exchange servers instead of correcting the value in OA database.