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Article ID: 114848, created on Sep 26, 2012, last review on Feb 26, 2015

  • Applies to:
  • Business Automation


A customer cannot create account in the PBA Online Store, the error message 'Login Name is incorrect. Please make sure that your Login Name is 5 to 20 characters long and does not contain special or national characters' is displayed like on the screenshot below:

However, the login name a customer entered satisfies all listed requirements - it is 11 characters long and it does not contain neither special nor national characters.


Login mask (regular expression) is empty in PBA, so the system cannot check if customer's login name satisfies requirements.


  • Log into PBA Provider Control Panel
  • Go to Configuration Director > Security Manager > Login Settings
  • Fill the desired regular expression in the field Additional Login Mask Filter, login name a customer entered in the Online Store has to match the login mask.

The default value of the parameter Additional Login Mask Filter is ^[A-Za-z0-9][A-Za-z0-9_.@-]{0,255}$

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