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Article ID: 113924, created on May 18, 2012, last review on Nov 2, 2012

  • Applies to:
  • Operations Automation


Provisioning tasks related to the Hosted BroadWorks APS application fail with one of the following error messages, or a user sees one of these errors in the Parallels Operations Automation (POA) Customer CP:
  • No such operation 'processOCIMessage'
  • The request failed with the error message 404: Not Found


The wrong URL for the target BroadWorks system's API server is set in the POA Hosted PBX resource.


Check the parameter BroadWorks API endpoint URL in the Hosted PBX resource:
  • Log in to the POA Provider Control Panel.
  • Go to Top > Service Director > Application Manager > Applications > Hosted BroadWorks > Resource Types tab.
  • Click on the resource type based on the resource class Application.
  • Switch to the tab Activation Parameters > Global Settings.
  • Set the correct value for the parameter BroadWorks API endpoint URL.

BroadWorks API endpoint URL is the URL to the public Web-service of the target BroadWorks software (typically https://hostname.tld/webservice/services/ProvisioningService).

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