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Article ID: 113922, created on May 17, 2012, last review on Apr 29, 2014

  • Applies to:
  • Operations Automation


Hosted PBX provisioning tasks fail with the error Could not assign service/service pack: <list of services>.


Reported services are not authorized for the Parallels Operations Automation (POA) Provider in the BroadWorks system.


Check if the POA Provider account is authorized to use services in BroadWorks:
  • Log in to the POA Provider Control Panel.
  • Go to Top > Service Director > Application Manager > Applications > Hosted BroadWorks > Resource Types tab.
  • Click on the resource type based on the resource class Application.
  • Switch to the tab Activation Parameters > Global Settings.
  • Find the parameters Login and Password.
  • Log in to the BroadWorks Control Panel using the login and password above.
  • In the BroadWorks CP, go to Service Provider > Resources > Services.
  • Check that the services reported in the failed POA task are present in the list of authorized services, and that their limit is not zero.

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