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Article ID: 113917, created on May 17, 2012, last review on May 3, 2014

  • Applies to:
  • Operations Automation


User does not see a tab related to Hosted PBX services in POA Customer Control Panel. E.g. user does not see the tab Call Forwarding.


Sub-service which is in charge for the absent tab is disabled in corresponding Resource Type which is assigned to the user. In the above-mentioned case sub-service User > Call Forwarding is disabled in the resource type.


First of all, check if sub-service should be enabled in the Resource Type in the Parallels Automation BroadWorks Integration Provider's Guide. Do not enable sub-service(s) in the resources unless Deployment Guide suggest doing that, it may lead to incorrect services configuration for users in BroadWorks system.

If the Deployment Guide suggests enabling sub-service then follow the steps below to do that:
  • Log into POA Provider Control Panel.
  • Find the Hosted PBX Resource Type which is assigned to the user as service in Top > Service Director > Provisioning Manager > Resource Types and click it.
  • Switch to the tab Activation Parameters > Services.
  • Enable the desired sub-service.

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