Search Engine: Elastic

Article ID: 113913, created on May 17, 2012, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.4

The article contains list of known issues with Hosted PBX services in POA and links to the specific KB articles with solutions.


Configuration tab is absent in POA Customer CP.
Links Activate and Deactivate are not present in POA Customer CP.
User cannot add phone number.
Provisioning tasks fail with time-out or connectivity errors.
Provisioning tasks fail with authorization errors.
Provisioning tasks fail: Could not assign service/service pack
Provisioning tasks fail: No such operation 'processOCIMessage'
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails: 401 Unauthorized
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails: 'Access denied'
Task for service 'sip_device' fails: 'Device Type not found'
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails: Device 'Name' is not supported
Phone device cannot download configuration file

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