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Article ID: 113765, created on Apr 25, 2012, last review on May 8, 2014

  • Applies to:
  • Operations Automation 5.x


On a Parallels Operations Automation (POA) installation with Linux Shared Hosting NG that has a large amount of webspaces (upwards of 1,000), the following errors may be logged in the file /var/log/h2e-nss.log or /var/log/httpd/error_log on the web server in a cluster:

given time has been expired while waiting for response


This error means that the Parallels Configuration Service (shstg) is overloaded and is unable to issue a timely reply to Apache, SSH, or ProFTPd. The probable cause of the overload is that PostgreSQL 8 is used for the Configuration Database.


With POA version 5.3 and later versions, PostgreSQL 9 is supported as a configuration database for Linux Shared Hosting NG. Use the instructions below to update the configuration database from PostgreSQL 8 to PostgreSQL 9:
  • Register the new hardware host or create the new shared VPS in POA.
  • Install the package webcluster_cfg_db on the new host.
  • Go to Top > Deployment Director > Server Manager > Web Clusters > click on web cluster > Configuration Databases tab.
  • Click the Assign button and choose the newly added server.
  • Wait for the synchronization process to finish.
  • Remove the old configuration database.

Additional Info

The task Deploy database for <webcluster name> to host <id> scheduled during new Configuration Database deployment may fail with an error message like this one:

createuser: could not connect to database postgres: fe_sendauth: no password supplied

Perform the following actions to resolve the problem:

  • Log in to the host with Linux Shared Hosting NG Configuration Database by SSH as root.
  • Change the line in the file /var/lib/pgsql/data/pg_hba.conf

 host    all    all    <MN_IP>    password


host    all    all    <MN_IP>    trust

where <MN_IP> is the IP address of the POA Management Node.

  • Add following line to /var/lib/pgsql/9.0/data/postgresql.conf

bytea_output = 'escape'

  • Issue this command:

# service postgresql-9.0 reload

  • Restart the failed task.


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