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Article ID: 113516, created on Mar 22, 2012, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


Order of a reseller customer fails in PBA with the following error:
Service Creation Failed: Parallels Operations Automation error
#error_code=1000; extype_id=125; module_id=AccountManagement;
Only Providers or Resellers can own customer accounts. Parent account #1000072 has wrong account type: 3.

The error message may be found on the tab Provisioning Items in the failed order properties in PBA Reseller Control Panel. The same error message may be found in the log file PEMGATE.log on PBA Management Node.


Reseller was created incorrectly, it has reseller status in PBA while it has customer status in POA.


See the article PBA Reseller is not reseller in POA for the detailed problem description and resolution.

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