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Article ID: 113109, created on Jan 11, 2012, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.x


Sometimes while troubleshooting Directory Synchronization issues, it is helpful to obtain the actual data that the ADSync agent sends to POA. Use the following steps to obtain this data:

1. Log in to the server where the ADSync agent is installed.
2. Run the following commands in the command line:
cd "C:\Program Files\Parallels\Directory Integration"
ADSync.exe clear /replica
ADSync.exe try C:\adsync_output.txt

All directory information that would normally be sent to POA will be stored in the file C:\adsync_output.txt in XML format.

See also

111156 -- POA Customer Directory Integration (CDI) troubleshooting

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