Search Engine: Elastic

Article ID: 112386, created on Sep 27, 2011, last review on May 10, 2014

  • Applies to:
  • Business Automation 5.1


Your PBA-E installation has a "first provision, then pay" order flow (for example, consolidated invoicing is enabled for the customer). The customer has one month to pay the resulting invoice. If it is not paid in time, no renewal order is generated/processed, and as result, the subscription expires, depending on the credit terms.


In PBA-E, renewal order generation is held up if any order under the account/subscription (depending on the order flow configuration; see details in the Resolution section below) remains in the status WP (waiting for payment).


If this is not the desired behavior and service has to be provided to the customer without regard to the payments made, the following configuration change could be applied:

1. Go to Top > Configuration Director > Order Processing > Order Types > Order Type RN > Statuses tab.
2. Open the WP status.
3. Set Prohibit Order Placing to Don't Prohibit.

dc47a2d05ec4d64fb099e4dab79ce579 198398b282069eaf2d94a6af87dcb3ff 92711db0799e8aefe8e51f12dace0496 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF