Search Engine: Elastic

Article ID: 112370, created on Sep 23, 2011, last review on Apr 26, 2014

  • Applies to:
  • Operations Automation 5.2
  • Operations Automation 5.1
  • Operations Automation 5.0
  • Operations Automation 2.9


POA background task related to Blackberry services provisioning fails with the below error:Provisioning request failed. Unknown error 0x80131500 [<response><errorContext description="BESUserAdmin Error. The operation has timed out. Error code: -1." code="0x80131500" executeSeqNo="1"><errorSource namespace="BESProvider" procedure="removeUser"/></errorContext></response>]


1. Make sure BES 5.0.3 MR2 or greater update is installed on the BES node.
2. Consider increasing the session timeout in the Blackberry Administration Service per the article How to change the session timeout period within the BlackBerry Administration Service.

c27596ac4fff6cb4c8ec8891dae57001 5356b422f65bdad1c3e9edca5d74a1ae 25ba5a02b9d70d4212e34c355e881968 c2898cda1192c88ccc616ade5f670bd6 37e602325b9e080e0d137546b764143c 2554725ed606193dd9bbce21365bed4e 80fcf07a72a3fc2739554dff85ce8fe7 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF