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Article ID: 112242, created on Sep 9, 2011, last review on May 11, 2014

  • Applies to:
  • Operations Automation


POA background task 'Postini: Add domain' fails with the following error message: Batch: code:general, message: A domain record already exists for ''. ()
(Request ID 1A892596-D9D0-11E0-8C03-B1F4EA2F73B8) at adding domain to Users of[1681692777] [Error code: 72]


The domain mentioned in the failed task is already registered in Postini system using its native interface, not via POA.


To confirm the reason:

1. Log into Postini portal at

2. Go to 'System Administration' part:

3. Make sure the domain in question is not registered under the customer organization. For that search for the domain under the main organization:

4. Try to add domain manually from Postini portal:

5. Make sure it is not possible to add the domain:

Once the reason is confirmed contact Postini support for further resolution.

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