CloudBlue Technical Support

Operations Automation (OA)

• OSA 6.0 documentation

• OA 5.5 documentation

• Supported third-party products

• Supported Microsoft Windows Updates

Operations Automation updates

• OA 5.0 updates

  • Update 1
  • Update 2
  • Update 3
  • Update 4
  • Update 5
  • Update 6
  • Update 7

• OA 5.2 updates

• OA 5.3 Updates

• OA 5.4 Updates

• OA 5.5 Updates

• OA 6.0 Updates

How-to instructions

• How to install an SSL certificate on OA Control Panel website

• How to install or renew SSL certificate on Exchange servers

• How to back up OA System Database, Management Node or UI server

• How to create a brand in OA

• Customer Control Panel customization: How to add a new item

• Customer Control Panel customization: How to remove an item

• How to register PVC for Linux server in OA

• How to register PVC for Windows server in OA

• How to create service template for PVC containers with Parallels Plesk Panel provisioning

• How to troubleshoot failed VPS-related tasks in POA

• How to restart POA system services: UI, Management Node, Agents

• How to deal with failed tasks

• How to deal with out-of-sync issues

• How to set up exclusive IP address and SSL on a website

• How to restart MPS Provisioning Engine properly

• How to enable MPS verbose logging

Problem troubleshooting

• Hosted Exchange service provisioning is failing

• Exchange provisioning fails: "No available Exchange organizations on mailbox servers"

• MPS problems troubleshooting

Business Automation (BA)

• OSA 6.0 documentation

• BA 5.5 documentation

Business Automation Updates

• BA 5.0 Updates

• BA 5.1 Updates

• BA 5.4 Updates

• BA 5.5 Updates-

• BA 6.0 Updates

How-to instructions

• How to install SSL certificate on BA for Linux Control Panel server

• How to install SSL certificate on BA for Windows Control Panel server

• How to renew SSL certificate on Linux-based Online Store server

• How to create Online Store in BA

• How to publish Service Plan in the Online Store

• How to sell licenses in Service Plans

• How to sell WHOIS Privacy in the Online Store

• How to allow customer to choose only one resource in Service Plan in Online Store

• Online Store: How to include one layout template in another one

• How to configure BA and Online Store to use branded URL to redirect customers to the POA CP

• How to clone existing Service Template

• How to make Online Store ask for transfer key

• How to sell subdomains in the Online Store

• Online Store: Customizing Localization

• Online Store: Customizing Page Layout

• How to adjust session timeout in BA Control Panel

• How to customize BA login form

• Control Panel: How to restrict access for staff members

• How to set up invoice notifications to show full domain names instead of a plan names

• How to send different notifications for domain registration and transfer

• How to disable PDF attachments in notifications

• How to configure BA log rotation

• How to force BA to re-add a staff member to OA

• How to adjust customer balance

Problem troubleshooting

• How to deal with failed orders: "Provisioning Failed"

• Provider cannot transfer domain under their account in BA

• Cannot view resource in subscription: "Resource is not included in Subscription"

• How to complete failing domain order manually

• Domain is not created in OA upon domain order provisioning

• Resolving orders stuck in "Submitting for registration" or "Submitting for provisioning" states

• Subscription provisioning fails because parent subscription is not synchronized with service plan

Internal content