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Article ID: 111256, created on May 11, 2011, last review on May 11, 2014

  • Applies to:
  • Operations Automation


When you try to install Verisign SSL certificate in POA Customer CP you get the error:

Certificate can not be loaded.
Invalid certificate format

The certificate can not even be validated with the openssl utility:
# openssl x509 -in test.pem -text -noout
unable to load certificate


The certificate is packed in the PKCS#7 format. So, in order to resolve the issue, you need to convert the certificate using the following command:
# openssl pkcs7 -in test.pem -print_certs -out
After this, openssl will be able to read the certificate and it can be successfully uploaded in POA Customer Control Panel.

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