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Article ID: 111156, created on Apr 19, 2011, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation


This article is intended for people who deal with the Customer Directory Integration (CDI) feature in Parallels Operations Automation (POA). It outlines troubleshooting techniques and describes known issues.


  1. POA CDI Deployment Guide (PDF | HTML)

  2. POA Subscribers Guide (PDF | HTML)

Typical installation

  • CDI Agent default installation path: C:\Program Files\Parallels\Directory Integration

  • Local database caching the Active Directory (AD) data: Data\ADSyncCache.sdf

  • CDI Agent's configuration file (self-documented): ADSync.exe.config

The CDIPasswordAgent user that is created in the customer's AD when the CDI Password Change Filter Agent is installed by default is assigned the following permissions (by the installer):

  • Generic Read and Execute permissions for the Data folder (By default, it is located in C:\Program Files\Parallels\Directory Integration.)

  • Write permission to the ADSyncCache.sdf database in the Data folder

Enabling/viewing logs

Refer to Knowledgebase article #119340: POA Customer Directory Integration: Enabling logs.

Known issues

Refer to Knowledgebase article #119341: POA Customer Directory Integration: Knows issues.

See also

Knowledgebase articles:

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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