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Article ID: 111125, created on Apr 14, 2011, last review on Jul 14, 2018


I cannot log into SiteStudio through H-Sphere Control Panel. I get an error message:

No such user

No such user. The user you have indicated does not exist. Please make sure you enter your login correctly. Parallels SiteStudio may also be inaccessible because you have not registered with a host. In this case contact the support service.


  1. Check that CP_URL in /hsphere/shared/SiteStudio/psoft_config/ corresponds to real CP URL and port.

  2. Compare it with CP_HOST, CP_URI and CP_PORT values in ~cpanel/shiva/psoft_config/ file.

  3. CP_URL in should look like this:

    CP_URL = http://<CP_HOST>:<CP_PORT>/<CP_URI>; 

    where CP_HOST, CP_URI and CP_PORT are replaced with values from

  4. Also make sure that CP_URL does not contain https link.

  5. Correct CP_URL in and restart SiteStudio:

    cd /hsphere/shared/SiteStudio/
    ./ stop
    ./ start

Also see #3136 for additional information.

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