Search Engine: Elastic

Article ID: 9172, created on Oct 20, 2010, last review on Aug 23, 2018

  • Applies to:
  • Operations Automation
  • Business Automation
  • Odin Business Automation Standard
  • Plesk Automation
  • Service provider products licensing

Symptoms

How do I access my Cloudblue Request Tracker Account?

Resolution

  1. If you have never logged into the Cloudblue Support Request Tracker before please, follow this link to activate your account.

    Step 1: Please enter your registered email address (the one you used to submit your support request);

    Step 2: Enter a number of any of your support tickets that have been submitted with the email address indicated under Step 1;

    Note: If you do not receive an e-mail with your ticket number after you have submitted your support request, please check your Junk E-mail folder.

    Step 3: Click on "Activate Account" button. Account activation email will be sent to you;

    Step 4: Open the email and click on the link from this email to activate your account and set your password in the Cloudblue Request Tracker system. After you set your password, you will be automatically logged in for the first time.

  2. If you have previously logged into the Cloudblue Support Request Tracker but forgot your password please follow this link.

    Step 1: Please enter your Login and Email address and click on "Send";

    Note: Your Login is your Email address.

    Step 2: Open the email and click on the link from this email to set up new password;

    Step 3: Enter new password (twice) and click on "Submit". New password will be saved and you will be automatically logged in.

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