Symptoms

The Microsoft Lync 2010 application does not connect automatically to Lync servers. As a Lync user I want to perfom manual configuration of the Lync client on my machine.

Resolution

  1. Find the external Lync access server name and port in the POA Customer Control Panel:

    • Switch to the 'Microsoft Lync 2010' tab
    • Click 'Settings':

    • Remember the values in the 'Configuration' section:

    Note: if you do not have access to the 'Settings' menu in the POA Customer Control Panel, ask your Parallels Automation account administrator to provide the Lync server name and port.

  2. Run the Microsoft Lync 2010 application, and click on the 'Configuration' icon:

  3. Specify the 'Sign-in address' and click the 'Advanced' button:

  4. Specify the external Lync server name and port, and then click 'OK' twice:

  5. Click the 'Sign-in' button in the main Lync 2010 application window.

Internal content