Question
Where the platform main logs are located?
Answer
Operations Automation Management Node
For OA version < 6.0
The default location of the main OA system log is:
- OA for Linux:
/var/log/poa.debug.log
- OA for Windows:
C:\Program Files (x86)\SWsoft\PEM\var\log\poa.debug.log
OA system logs are rotated with the following names:
- OA for Linux:
poa.debug.log-YYYYMMDD.gz
- OA for Windows:
poa.debug.log-YYYYMMDD.cab
For OA version 6.0
The default location of the main OA system log is:
- OA for Linux:
/var/log/poa.log
OA system logs are being rotated with the following names:
- OA for Linux:
poa.log-YYYYMMDD.gz
For OA version 7.0
The default location of the main OA system log is:
- OA for Linux:
/var/log/pa/core.log
APSC logs
Following apsc-related logs are located in the default OA log directory on MN:
apsc.http.log
saas.http.log
Business Automation Management Node
The default location of BA system logs is:
- BA for Linux:
/usr/local/bm/log/
- BA for Windows:
C:\Program Files\Parallels\BA\log
For BA version < 6.0 the folder above contains separate logs for every single BA container, like BM.log
, www.log
, OPENSRS.log
and so on.
Starting from BA[PBA] 6.0 the main logs are generic_worker.log
, scheduler.log
, WWW.log
, _amt_service.log
and XMLRPCD.log
, no separate logs for the containers.
Starting from BA 7.0 the main logs are renamed and relocated as follows:
BA 6.0 | BA 7.0 |
---|---|
/usr/local/bm/log/generic_worker.log | /var/log/pa/billing.log |
usr/local/bm/log/WWW.log | /var/log/pa/billing.www.log |
/usr/local/bm/log/_amt_service.log | /var/log/pa/billing._amt_.log |
/usr/local/bm/log/scheduler.log | /var/log/pa/billing.scheduler.log |
/usr/local/bm/log/XMLRPCD.log | /var/log/pa/billing.xmlrpcd.log |
BA logs are being rotated with the following names:
- BA for Linux:
NAME.log-YYYYMMDD.bz2
- BA for Windows:
NAME.log_YYYY-MM-DD
Please refer to KB 1931 to acquire more information about of BA log rotation configuration.
Control Panel (User Interface, UI) server
The default location of the UI server system log is:
For OSA version 6.0
- Linux-based UI server:
/var/log/poa-ui.log
- Windows-based UI server:
C:\Program Files (x86)\SWsoft\PEM\var\log\poa-ui.log
Logs of Control Panel server are being rotated daily with names like poa-ui.YYYY-MM-DD.log
.
For OSA version 7.0
/var/log/pa/pui/pui.log
Online Store
The default location of the Online Store server system log is:
For OSA version 6.0
- Linux-based Store server:
/usr/local/bm/templatestore/logs/store.log
- Windows-based Store server:
C:\Program Files\Parallels\BA\templatestore\logs\store.log
After OSA 7.1, store.log
location has been changed:
BA 6.0 & 7.0 | BA 7.1 |
---|---|
/usr/local/bm/templatestore/logs/store.log | /usr/local/bm/templatestore/var/log/store.log |
BA Update/Hotfix installation
See this article for more information.
OSA-managed shared hosting server
The default location of OSA Agent log on managed shared hosting:
- Linux-based host:
/var/log/poa.log
- Windows-based host:
C:\Program Files (x86)\SWsoft\PEM\Logs\poa.debug.log
OSA Agent logs on Windows-based hosts are being rotated with the names poa.debug.log-YYYYMMDD.cab
.