Search Engine: Elastic

Article ID: 3911, created on Feb 8, 2008, last review on May 11, 2014

  • Applies to:
  • Helm 4


When opening the Helm login screen, I get the following error:-
The ConnectionString property has not been initialized.
followed by a stack trace.
This usually means that the Application Pool that the Helm IIS website runs under, does not have the correct permissions.
1.) Open IIS and expand the Application Pools tree.
2.) Right click on DefaultAppPool and choose Properties.
3.) Click the Identity tab.
4.) The identity should be a "Predefined" identity using the "Network Service" account.
5.) If this isn't the case, set it to use the settings in step 4.
6.) Click OK to complete.
If this does not solve your issue, please contact support.

0331e0e4efc12686c3f22fc2cdda9f03 152090ff5e9a05ea7e1cf0c248449638 3ef1f5f998c0dc182718a7fe4376f875

Email subscription for changes to this article
Save as PDF