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Article ID: 3809, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 3


When trying to make a payment through Helm whilst using the ProTx gateway, I get the following error:
2004-09-24 03:08:46 VSPDirect.Execute Gateway Failure [ERROR] - Couldn't create a transaction (VRTXInvalidIPAddress, )
This is a misconfiguration of the ProTx control panel.
The user needs to login to ProTx and go to to the Administration section, and go to Account Parameters. There they need to add the IP from whichever server they are sending data out from, or if behind a firewall, the outside IP address for all transmissions for the company.

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