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Article ID: 2555, created on Oct 29, 2007, last review on Apr 17, 2012

  • Applies to:
  • Pro Control Panel Windows


View Knowledge
Knowledge ID 1697
Product : WEBppliance for Windows
Version : 3.0
Topic : FAQ

Installation hangs during the install of MySQL.

Installation hangs during the install of MySQL.



This issue happens with setup programs created using older versions of installshield. MYSQL setup program uses installsheild.


1. WWP 3.0 installation hangs forever
2. The last lines in c:\ensimwwpsetup.log shows that it has hung while
installing mysql.msi
3. Task manager shows a NTVDM.EXE process and setup.exe is seen as a
subprocess inside this
4. The c:\mysqlfiles directory contains all the mysql setup files.

NOTE: Apply the following workaround *only if* all above conditions are met


1. Open up a *new* terminal service connection
2. Open up command shell.
3. Switch to c:\mysqlfiles directory
4. Run setup.exe /s -f1setup.iss
5. Wait for 2/3 minutes
6. Make sure setup.log is generated in c:\mysqlfiles
7. Open task manager and kill the NTVDM.EXE process (containing setup.exe as
a subprocess)

After this, the hung WWP installation should proceed and get installed
without any issues.


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8/20/2004 1:55:46 PM18 10/11/2007 10:50:32 PM

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