Search Engine: Elastic

Article ID: 134652, created on Jan 4, 2020, last review on Jan 9, 2020

  • Applies to:
  • Operations Automation

Symptoms

Cancellation order for the subscription fails with the following error:

Service Destroyed: Platform error #error_code #1, extype_id #1, module_id #Subscriptions, javax.ejb.EJBTransactionRolledbackException: org.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection. 

Or:

The order provisioning has failed.
The last error - "Removal of Service of Subscription #1005599 is failed. Platform is not available. Connection to 192.168.0.90:8440 has failed: Connection timeout. Please check network settings. Service Destroyed: Removal of Service of Subscription #1005599 is failed. Platform is not available. Connection to 192.168.0.90:8440 has failed: Connection timeout. Please check network settings.".

It can be seen in core.log on Management node that pem.removeSubscription method for the subscription fails after a long execution:

Dec 22 16:43:54.517 : DBG [openapi:487684 remoting-task-1377:1388929 pau]: c.p.p.s.x.c.CorbaMethodInvokerImpl calling CORBA operation: removeSubscription({subscription_id=1005599})

...
Dec 22 17:17:16.243 : DBG [openapi:487684 remoting-task-1377:1388929 pau]: c.p.p.s.x.c.CorbaMethodInvokerImpl rethrowing CORBA ExSystem (javax.ejb.EJBTransactionRolledbackException: org.hibernate.exception.Ge
nericJDBCException: Unable to acquire JDBC Connection)
Dec 22 17:17:16.250 : DBG [openapi:487684 remoting-task-1377:1388929 pau]: c.p.p.s.x.c.DynamicMethodHandler XML-RPC invocation failed: Plesk.ExSystem: IDL:Plesk/ExSystem:1.0

...

Dec 22 17:17:16.252 : DBG [openapi:487684 remoting-task-1377:1388929 pau]: c.p.p.s.x.c.DynamicMethodHandler XML RPC invocation of 'removeSubscription' took 2001741 ms

There are no issues with connection between Management node and database.

Cause

Software-related issue #OA-7683

Resolution

The issue has been fixed in Odin Automation 8.3. Consider to upgrade your platform in order to avoid similar cases.

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