Search Engine: Elastic

Article ID: 134602, created on Nov 21, 2019, last review on Nov 21, 2019

  • Applies to:
  • Operations Automation

Symptoms

Tasks of type "SendNotification for template 40 accounts 1,1,0" always fail with the following error message:

template 1:80 processing failed: The following has evaluated to null or missing:
==> object_name [in template "1:80_en_US" at line 3, column 23]

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Tip: If the failing expression is known to be legally refer to something that's null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing</#if>. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)??
----

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FTL stack trace ("~" means nesting-related):
- Failed at: ${object_name} [in template "1:80_en_US" at line 3, column 21]
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Email template #40 is Cloud resource shortage template.

Event handling for event Cloud resource shortage with action Send Cloud resource shortage notification is configured (System > Settings > Event Handling > Default event handling)

Cause

Software-related issue #CCU-20581. Inconsistency between placeholders in events and in body of email template. One of placeholders is set as "objectname" in event, while placeholder in email template is "object_name".

Resolution

Contact your Technical Account Manager in order to clarify status of the issue.

As a workaround, remove action in event handling and subscribe required users manually:

System > Settings > System Notifications > Notification Subscriptions

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